dktk1's Privacy Policy

1 Introduction & Scope

dktk1 is a trusted online gaming platform serving users in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the security of their personal information.

This Privacy Policy applies to the dktk1 website, mobile platform, and all related services. By using our platform, you are considered to have agreed to the terms described in this policy. Please read this policy carefully, and if you have any questions, contact our support team.

2 Information We Collect

dktk1 collects the following types of information in order to operate its services smoothly and provide users with the best possible experience:

2.1 Information You Provide Directly

When you create an account or use our services on the platform, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Contact address and email
• Mobile number
• Identity verification documents (where applicable)
• Financial transaction details — information related to bKash, Nagad, Rocket, or Upay accounts

2.2 Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and geographic location (up to country level)
• Browser and device type
• Date, time, and session information of your visit
• Log data of the pages you visited and how you used the services
• Information obtained through cookies and similar tracking technologies

3 Purpose of Using Your Information

dktk1 uses the information collected for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Ensuring all services related to gaming, bonuses, promotions, and transactions.
• Processing financial transactions: Completing deposits and withdrawals securely.
• Customer support: Resolving your questions, complaints, or issues.
• Security: Preventing fraud, illegal activity, and unauthorized access.
• Legal compliance: Adhering to applicable laws and regulations.
• Service improvement: Improving our platform and user experience.
• Communications: Sending important service-related notices and updates.

4 Data Storage & Security

We have implemented industry-standard security measures to keep your personal information safe.

4.1 Technical Safeguards

• All data is transmitted using SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted form.
• Firewalls and anti-fraud systems are active to prevent unauthorized access.
• Regular security audits and tests are conducted.

4.2 Retention Period

Your information is retained only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or dispute resolution needs. Once the required period ends, information is securely deleted.

5 Sharing Information with Third Parties

dktk1 may share your information with third parties in the following limited circumstances:

5.1 Payment Processors

Only the transaction-related information necessary to complete your deposits and withdrawals is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These payment services are governed by their own privacy policies.

5.2 Technology & Software Partners

Various game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) deliver services on our platform. Only the minimum information necessary to operate those services is shared with them.

5.3 Legal Obligations

Information may be shared with authorities pursuant to a court order, direction from an investigative body, or any other legal obligation.

6 Cookie Policy

The dktk1 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on subsequent visits.

6.1 Types of Cookies We Use

• Essential cookies: Required for the core functioning of the platform. Without these, the website will not work properly.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how users are using our platform, which helps us improve our services.
• Security cookies: Help prevent fraud and unauthorized access.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling certain essential cookies may limit some features of the platform.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information collected.

7.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can contact our support team to have your information updated.

7.3 Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal information. However, some information may be retained if there is a legal obligation or legitimate business requirement to do so.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly where processing is carried out on the basis of legitimate interests.

7.5 Right to Data Portability

You may request the information you have provided to us in a structured, commonly used format.

8 Privacy of Minors

dktk1 is for individuals aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21. If we are informed that information from a minor has been collected, we will promptly delete that information and close the associated account.

If you believe that a minor is using our platform, please notify our support team immediately.

9 International Data Transfers

Your information may in some cases be processed or stored internationally as required to operate our services. In such cases, we ensure that appropriate safeguards are maintained and that the security of your information is protected to the same high standard as in Bangladesh.

For any data transfer, we follow industry best practices and ensure appropriate contractual protections are in place.

10 Data Breach Procedures

In the event of any data security breach, dktk1 will take the following steps:

• An investigation will begin as soon as the incident is identified.
• Affected users will be notified as quickly as possible.
• The necessary technical measures will be taken to limit the extent and impact of the breach.
• Steps will be taken to prevent such an incident from occurring again.

11 Policy Changes & Updates

dktk1 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will:

• Update the date on this page.
• Where necessary, send a notification to registered users by email or through the platform.

If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. We therefore encourage you to visit this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, you can contact us:

• Email: [email protected]
• Live Chat: Bengali and English support available 24/7 on our platform.

We process all privacy-related requests as quickly as possible. We are always committed to protecting your information.